We accept most forms of payment, including Paypal, and card payments by telephone
Customers collecting fish may pay by cash or card on collection, or in advance by paypal.
Shipping & Delivery
*As of 01/03/2021 our couriers will no longer be able to leave deliveries in a safe place and they must be signed for. If you are not going to be in please let us know and we can will rearrange the delivery date. If the couriers attempt to deliver and no one is in to receive them the order will be returned to New Forest Koi and you will have to pay the delivery charge again to receive the order.
Your fish will be sent by our trusted overnight Courier, who have provided us with an outstanding service for more than 10 years. A specific day will be arranged with you, so you can arrange for someone to be present at the time of delivery. Boxes cannot be arranged to be left in a secure place at your property, if you are unable to be there.. Alternatively delivery to a work address can be arranged.
The fish will be double bagged, with pure oxygen, and boxed. We deliberately set low figures as to the maximum numbers of fish in a bag to ensure the minimum possible stress on the fish. All orders packed with enough oxygen to travel for a minimum of 48 hours. Your fish will travel overnight, and be with you usually within 24 hours of packing.
If you wish to order multiple koi or include any of the food that we stock in addition to Koi, you will only have to pay one delivery charge dependent on the total combined weight of the orders. See our Food page for more information on our koi food.
Please note we can arrange fish to be with you on the following days:
Wednesday, Thursday, Friday.
Delivery time should be before 12 noon however this is not guaranteed.
Delivery charges start at £25 for up to 15kg.
PLEASE NOTE MAINLAND UK ONLY!
Unfortunately we are unable to deliver live fish to some parts of the Scottish Highlands, Isle of Man and Isle of Wight.
If you wish to collect your fish, or come and view the hundreds we have in stock in our retail area, please visit us at the address below, open at the following times. Please note we need minimum 24 hours notice if you are collecting boxes of fish. We cannot guarantee to have your fish available if you do not give us this notice.
Summer Opening: March 1st-31st October
7 days a week, including Bank Holidays 9.30am - 5pm
Winter Opening November 1st-End February
By Appointment Only, Monday to Friday 10am - 4pm
New Forest Koi