We can only deliver koi on Wednesdays, Thursdays and Fridays.

Once we have received your order we will email you to arrange a specified delivery date so that you can arrange for someone to be there to receive the order.

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Typical shipping times for live fish orders:

- Order received between 12pm Tuesday and 12pm Wednesday - Delivery on Thursday / Friday

- Order received between 12pm Wednesday and 12pm Thursday - Delivery on Friday / Following Wednesday

- Order received between 12pm Thursday and 12pm Tuesday - Delivery on following Wednesday / Thursday

- No Wednesday delivery available following a bank holiday Monday.

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Please note this is just a rough guide to delivery times and some orders particularly for small koi may take longer to prepare. Koi fry orders from May - July usually take longer to send out and you will be informed of the available delivery days prior to ordering. If you have any requests for a specific delivery date please let us know as soon as possible.

Your fish will be sent by our trusted overnight Courier, who have provided us with an outstanding service for more than 10 years. The fish will be double bagged, with pure oxygen, and boxed. We deliberately set low figures as to the maximum numbers of fish in a bag to ensure the minimum possible stress on the fish. All orders packed with enough oxygen to travel for a minimum of 48 hours. Your fish will travel overnight, and be with you usually within 24 hours of packing.

We can deliver to mainland UK excluding certain parts of the Scottish Highlands, the Isle of Man and the Isle of Wight. If you live in the Scottish Highlands and are unsure if we can deliver to you or not, please send us an email with your postcode so we can check for you.

We can now offer an overwintering service so any individual koi purchased and paid for in full can be held until 1st of April at no extra cost if required. Please contact us when placing an order if you would like your koi held.

Koi are usually delivered between 8am and 12pm on your given delivery date however this is not guaranteed. Once your order has been dispatched you will receive an email confirmation with your consignment number and tracking link.

The delivery cost for live fish starts at £30

If you are just ordering koi food the delivery costs are:

- £5 for up to 1kg

- £8 for up to 5kg

- £15 for up to 15kg

If you wish to order multiple koi or include any of the food that we stock in addition to Koi, you will only have to pay one delivery charge dependent on the total combined weight of the orders.

Any changes to your order such as changing contact / delivery information, adding some food etc. can be made as long as we have plenty of notice before dispatching your order. We will not be able to make any changes after 1pm the day before your arranged delivery date.

Collections can be made at any time during shop opening hours as long as we receive at least 24 hours notice of your planned collection date. See here for more information on shop opening hours.

If you receive your koi and you are unhappy with your order then please contact us as soon as possible on 01590 682010.