FREQUENTLY ASKED QUESTIONS

Delivery

I have placed an order when will my koi be delivered?


We can only deliver koi on Wednesdays, Thursdays and Fridays. We will contact you to arrange the delivery date once we have received your order.




How will my koi be delivered?


Your fish will be sent by our trusted overnight Courier, who have provided us with an outstanding service for more than 10 years. The fish will be double bagged, with pure oxygen, and boxed. We deliberately set low figures as to the maximum numbers of fish in a bag to ensure the minimum possible stress on the fish. All orders packed with enough oxygen to travel for a minimum of 48 hours. Your fish will travel overnight, and be with you usually within 24 hours of packing.




What locations can you deliver koi to?


We can deliver to mainland UK excluding certain parts of the Scottish Highlands, the Isle of Man and the Isle of Wight. If you live in the Scottish Highlands and are unsure if we can deliver to you or not, please send us an email with your postcode so we can check for you.




Can I track my order?


Your koi should be delivered between 8am and 12pm on your given delivery date.




How much is the delivery cost?


The delivery cost for live fish starts at £25. If you are just ordering koi food the delivery costs are: - £5 for up to 1kg - £8 for up to 5kg - £15 for up to 15kg





Koi Fry

When are your koi fry available?


Our koi fry are usually available from May - July. We do sell out quick so join our koi fry waiting list here to make sure that you don't miss out!




What varieties do you breed?


We only breed one or two varieties at any one time, so if you want a large mix of varieties, you may have to take them in seperate batches throughout our breeding season. This size of fry are sold as mixed variety. We generally aim to supply 4-6 different types with each batch. This will depend upon which varieties are of the correct size at the time of dispatch.




How much should I feed my koi fry?





What should I feed my koi fry?





Can I mix my koi fry with other fish?





Do I need to be on the waiting list to buy koi fry?






Koi Shop

When is your retail store open?


From 1st March - 31st October we are open 7 days a week from 9:30am - 5pm. From 31st October - 1st March we are open by appointment only. Appointments are available Monday - Friday between 10am and 4pm.